Terms and Conditions

These Terms and Conditions ("Terms") govern access to and use of the RaidsApp application, website, and related services (the "Service"), provided by Immigration Compliance ("us" or "we"). By registering for, accessing, or using the Service, you ("Client", "you", "your") agree to be bound by these Terms. If you do not agree, do not use the Service.

1 THE SERVICE

1.1 RaidsApp is an evidence-capture and compliance management platform that enables businesses to record, store, and manage video, audio, and documentary evidence relating to UK immigration enforcement visits ("Raids"), including associated timestamps, location data, transcripts, and related records, to support due process and timely response to official notices.

1.2 The Service may include optional access to human consulting services. RaidsApp is a documentation and workflow tool. It does not provide legal advice, and use of the Service does not constitute legal representation. Any consulting services made available through the Service are subject to separate terms agreed with the relevant provider.

2 ELIGIBILITY AND ACCOUNTS

2.1 The Service is intended for use by businesses and their authorised personnel, not individual consumers.

2.2 A Client account is created upon registration or subscription signup. The Client may invite team members via unique email invitation. The Client is responsible for all activity under its account and its team members' accounts.

2.3 You must provide accurate registration information and keep it up to date. You are responsible for maintaining the confidentiality of login credentials and any multi-factor authentication methods.

2.4 You must promptly notify us of any unauthorised use of your account.

3 SUBSCRIPTIONS AND FEES

3.1 Access to the Service is provided on a subscription basis. Fees, billing frequency, and plan tier are as set out at signup or in your order confirmation.

3.2 Subscriptions renew automatically at the end of each billing period unless cancelled in accordance with your account settings or by contacting us before the renewal date.

3.3 Fees are non-refundable except where required by law or expressly stated otherwise.

3.4 We may change fees on notice; continued use after the change takes effect constitutes acceptance of the new fees.

3.5 We may suspend or restrict access to the Service for unpaid or overdue fees.

4 ACCEPTABLE USE

You agree not to:

4.1 use the Service to capture, store, or share content unlawfully, including in breach of any applicable recording consent or data protection law;

4.2 upload content you do not have the right to upload;

4.3 attempt to gain unauthorised access to the Service, other accounts, or our systems;

4.4 reverse engineer, decompile, or interfere with the Service;

4.5 use the Service to harass, defame, or infringe the rights of any person; or

4.6 misuse the Service in any way that could damage, disable, overburden, or impair it.

4.7 You are solely responsible for ensuring that your use of the Service, including any recording of individuals, complies with all applicable laws in the jurisdiction in which the recording takes place.

5 CONTENT AND DATA

5.1 "Client Content" means video, audio, images, transcripts, documents, and other material uploaded or generated through the Service by you or your team members.

5.2 You retain ownership of Client Content. You grant us a limited licence to host, store, process, and transmit Client Content solely to provide and support the Service.

5.3 You warrant that you have all rights and consents necessary to upload Client Content, including any consents required to record and process personal data of individuals captured in that content.

5.4 Client Content may include special category personal data (e.g. data revealing immigration or legal status). You are the data controller for such content; we act as data processor. Full details of how we collect, use, and protect personal data are set out in our Privacy Policy.

5.5 We implement appropriate technical and organisational measures, including encryption at rest and in transit, to protect Client Content, but no system is completely secure and we cannot guarantee absolute security.

6 INTELLECTUAL PROPERTY

All rights, title, and interest in the Service (excluding Client Content), including software, design, trademarks, and documentation, belong to us or our licensors. Nothing in these Terms transfers any such rights to you, except a limited, non-exclusive, non-transferable licence to use the Service in accordance with these Terms.

7 THIRD-PARTY SERVICES

The Service may integrate with or reference third-party services (e.g. cloud storage, transcription, OCR, payment processing). We are not responsible for the availability, accuracy, or performance of third-party services, which are governed by their own terms.

8 SERVICE AVAILABILITY

We aim to keep the Service available at all times but do not guarantee uninterrupted or error-free operation. We may suspend the Service for maintenance, updates, or reasons beyond our reasonable control, and will give notice where reasonably practicable.

9 DISCLAIMERS

9.1 The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, non-infringement, and that the Service will meet your requirements or be error-free.

9.2 Nothing in the Service constitutes legal advice. You remain responsible for your own compliance with immigration and other applicable law, and should seek independent legal advice where required.

10 LIMITATION OF LIABILITY

10.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded or limited under applicable law.

10.2 Subject to clause 10.1, our total liability arising out of or in connection with the Service, whether in contract, tort, or otherwise, shall not exceed the total fees paid by you in the 12 months preceding the event giving rise to the claim.

10.3 We shall not be liable for indirect, special, or consequential loss, or loss of profits, revenue, business, or data.

11 TERMINATION

11.1 Either party may terminate a subscription in accordance with the notice period stated at signup or in the applicable order.

11.2 We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees when due, or if required by law.

11.3 On termination, your right to access the Service ends. We will retain or delete Client Content in accordance with our data retention policy and applicable law, and will make reasonable efforts to allow export of Client Content prior to deletion where feasible.

12 CHANGES TO THESE TERMS

We may update these Terms from time to time. We will notify you of material changes by email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13 GOVERNING LAW

These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service.

14 CONTACT

Questions about these Terms can be directed to kb@immigration-compliance.co.uk or via https://www.immigration-compliance.co.uk.